Last updated: October 2026

This policy explains how payments, cancellations and refunds work for digital products and online consultations bought on drhinabaig.com, operated by Dr. Hina Akbar Baig (“we”, “us” or “our”). Please read it before you buy.

1. Digital Products (PDF Guides)

Delivery

• Our products are digital PDF files. Nothing is shipped to you.
• When you pay online, your download link appears on the order confirmation page and is emailed to you straight away.
• When you pay by bank transfer, JazzCash or Easypaisa, your download link is emailed to you once we confirm your payment, normally within 24 hours.
• If you do not receive your link, please check your spam folder, then contact us.

Refunds

Because digital products can be downloaded and kept immediately, all sales are final once your download link has been delivered. We do not offer refunds for change of mind or if the product does not meet your expectations. We will make it right in these cases:

• Duplicate payment: if you were charged more than once for the same order, we will refund the extra payment in full.
• Faulty file: if your file is damaged or will not open, we will send you a working copy. If we cannot fix the problem, we will refund you in full.
• Not delivered: if you paid but did not receive your download link and we cannot deliver it, we will refund you in full.

Please contact us within 7 days of your purchase with your order number.

2. Online Consultations

Cancellation and rescheduling

• Consultations are booked in advance through WhatsApp and are paid in full before the consultation.
• If you need to reschedule, please contact us before your booked time and we will arrange a new time.
• If you cancel before your consultation has taken place, contact us and we will either reschedule it or refund your payment.

Refunds

• No refund is given once a consultation has taken place.
• If we are unable to hold a consultation you have paid for, we will offer you a new time or a full refund, whichever you prefer.

3. How Refunds Are Paid

Approved refunds are paid back to the original payment method, or to the bank, JazzCash or Easypaisa account you paid from. Refunds are normally processed within 7 working days of approval. The time it takes to reach your account depends on your bank or payment provider.

4. How to Request a Refund

Email contactdrhinabaig@gmail.com or message us on WhatsApp at +92 345 234 2338 with your name, order number and the reason for your request. We reply within 2 working days.

5. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page. Any change will not affect orders you have already paid for.